INTERESTED IN JOINING
I WANT TO GET STARTED TODAY, WHAT DO I DO?
We believe it is very important to sit down with each and every prospective new member to find out more about your goals, and to tell you more about our training and philosophy. When you join Dragonfly you will be making a commitment to us, and we will be making a commitment to you. We consider it a partnership! Schedule your 20 minute consultation call here.
HOW LONG ARE YOUR MEMBERSHIP CONTRACTS AND WHAT IS THE COST?
We prefer to take a long-term approach to fitness, which is why we offer 6 month and 12 month membership options. We offer and recommend a 3 month option to new members. Memberships for new members start at $149 per month. Visit the following pages to learn more about the investment associated with each type of training that we offer: small group training, private and semi-private training, and additional coaching support.
DO YOU OFFER DROP-INS FOR NON-MEMBERS?
We don’t offer drop-ins. We are a membership-based St. Louis group and personal training studio and we strive to provide a personal experience to our members. We do occasionally offer a DF Intro Class.
DO YOU OFFER DISCOUNTS?
We want to be fair to all of our members so we do not offer discounts. This also means that you will never need to worry about signing up and then missing out on a sale or discount. Even though we don’t offer discounts we do strive to add value to our memberships through our coaching, member recognition, free workshops, skills clinics and more.
HOW LONG ARE CLASSES?
Classes are typically around 50 minutes.
WHAT IS YOUR CLASS CANCELLATION POLICY?
Our small group training is a max of 10, so it’s important to cancel your class in advance if you cannot make it. Please cancel 4 hours before classes 9a – 6:30pm; 10 hours before classes 6a, 7:15am and all Saturday classes to avoid fees and lost classes. All late cancels will count as a used class. There is an $8 charge for no shows. We do understand if life happens so please use our membership questions form (found on our private FB group or member page) if something comes up like an illness, emergency, etc.
WHAT DO I NEED TO BRING TO CLASSES?
Please bring a clean pair of gym shoes to change into when you arrive, water/water bottle (you can fill up here), and a towel if you need it.
WHAT TIME DOES THE STUDIO OPEN?
The studio is open 10 minutes prior to class.
WHERE DO I PARK?
Parking is available on Hampton Avenue and in the small lot next to the studio. Our team typically parks in the first available spot, so feel free to park behind us. Please keep noise to a minimum when you are arriving for an early morning class.
IS THERE A CHANGING ROOM?
Yes, we do have a changing rooms. (We do not have showers.)
WHAT IF I LEFT SOMETHING AT THE STUDIO?
Anything left at the studio will be put in the Lost & Found cubby. Please claim your items within two weeks, or they will be disposed of.
DO SESSIONS CARRY OVER IF I DON’T USE THEM ALL?
No, sessions do not carry over. However, if you experience illness or injury and cannot use all of your sessions please use our membership questions form.
WHY DID I RUN OUT OF SESSIONS AND CAN I BUY MORE?
Your sessions run date-to-date. For example, if you have 8 sessions per month and your month begins on the 15th then you have until the 15th of the next month to use your 8 sessions. Some months have 5 weeks instead of 4, which may cause you to use all of your sessions early. We do we have a 10-pack available as an add-on to your membership. Please use our membership questions form (found on our private FB group or member page) to request the 10-pack.
I HAVE OTHER QUESTIONS ABOUT MY ACCOUNT, MY MEMBERSHIP OR AM HAVING PROBLEMS SCHEDULING.
Members should use our membership questions form (found in our private FB group or membership page) to request help regarding membership, Wodify account or scheduling.
WHAT IF I’M LATE FOR CLASS?
Members are expected to arrive before class begins in order to get their equipment for the session.
I NEED TO CANCEL MY MEMBERSHIP. WHAT DO I DO AND WHAT ARE THE CHARGES ASSOCIATED WITH THAT?
Email email@example.com to cancel your membership. You will be charged a $45 cancelation fee and 40% of the remainder of your contract. (Medical and moving exceptions do apply.)