FAQs

I WANT TO GET STARTED TODAY, WHAT DO I DO?

We believe it is very important to sit down with each and every prospective new member to find out more about your goals, and to tell you more about our training and philosophy. When you join Dragonfly you will be making a commitment to us, and we will be making a commitment to you. We consider it a partnership! Please schedule a free No-Sweat Intro with us to get started.

HOW LONG ARE YOUR MEMBERSHIP CONTRACTS AND WHAT IS THE COST?

We prefer to take a long-term approach to fitness, which is why we offer 6 month and 12 month membership options. We offer and recommend a 3 month option to new members. Visit the following pages to learn more about the investment associated with each type of training that we offer: small group training, semi-private training, and kettlebell training.

DO YOU OFFER DROP-INS FOR NON-MEMBERS OR ARE YOU A PART OF CLASSPASS?

We don’t offer drop-in rates or ClassPass. We are a membership-based St. Louis group and personal training studio and we strive to provide a personal experience to our members.

DO YOU OFFER DISCOUNTS?

We want to be fair to all of our members so we do not offer discounts. This also means that you will never need to worry about signing up and then missing out on a sale or discount. Even though we don’t offer discounts we do strive to add value to our memberships through our coaching, member recognition, free workshops, skills clinics and more.

WHAT IS YOUR CLASS CANCELLATION POLICY?

Our small group training is a max of 10, so it’s important to cancel your class in advance if you cannot make it. Please cancel 4 hours before classes 9a – 6:30pm; 10 hours before classes 6a, 7:15am and all Saturday classes to avoid fees and lost classes. We do understand if life happens so please holler if something comes up like an illness, emergency, etc.

WHAT DO I NEED TO BRING TO CLASSES?

Normally, towels are provided and access to our filtered water station. However, due to current guidelines we are not providing towels and our water foundation is temporarily unavailable. Please bring water, and a towel if you need it.

WHAT TIME DOES THE STUDIO OPEN?

The studio is open 10 minutes prior to class.

WHERE DO I PARK?

Parking is available on Hampton Avenue and in the small lot next to the studio. Our team typically parks in the first available spot, so feel free to park behind us. Please keep noise to a minimum when you are arriving for an early morning class.

IS THERE A CHANGING ROOM?

Yes, we do have two changing rooms. (We do not have showers.) However, they are currently un available.

WHAT IF I LEFT SOMETHING AT THE STUDIO?

Anything left at the studio will be put in the Lost & Found cubby. Please claim your items within two weeks, or they will be disposed of.

HOW LONG ARE CLASSES?

Classes are typically 45 minutes.

WILL CLASS OR SESSIONS BE CANCELED IF THE WEATHER IS BAD?

We typically don’t cancel due to weather, and we try to stay on schedule as much as possible. However, if we do need to cancel, you will receive an email notification from Mindbody at least 30 minutes prior to class. If you aren’t sure, please call. If you aren’t comfortable coming to class, please cancel.

I HAVE QUESTIONS ABOUT MY ACCOUNT OR AM HAVING PROBLEMS SCHEDULING. WHO DO I TALK TO?

Members should email Missy@DFT-STL.com with any questions regarding your Mindbody account or scheduling.

WHAT IF I’M LATE FOR CLASS?

Members are expected to arrive before class begins in order to get their equipment for the session. Our door is locked when class starts.