FAQs

I WANT TO GET STARTED TODAY, WHAT DO I DO?

We believe it is very important to sit down with each and every prospective new member to find out more about your goals, and to tell you more about our training and philosophy. When you join Dragonfly you will be making a commitment to us, and we will be making a commitment to you. We consider it a partnership! Please schedule a free No-Sweat Intro with us to get started.

HOW LONG ARE YOUR MEMBERSHIP CONTRACTS AND WHAT IS THE COST?

We prefer to take a long-term approach to fitness, which is why we offer 6 month and 12 month membership options. We offer and recommend a 3 month option to new members. Visit the following pages to learn more about the investment associated with each type of training that we offer: group training, semi-private training, and kettlebell training.

DO YOU OFFER DROP-INS FOR NON-MEMBERS OR ARE YOU A PART OF CLASSPASS?

We don’t offer drop-in rates or ClassPass. We are a membership-based St. Louis group and personal training studio and we strive to provide a personal experience to our members.

DO YOU OFFER DISCOUNTS?

We want to be fair to all of our members so we do not offer discounts. This also means that you will never need to worry about signing up and then missing out on a sale or discount. Even though we don’t offer discounts we do strive to add value to our memberships. Some ways we do this are by anniversary gifts and recognition, hosting free workshops, skills clinics and member challenges, offering free Health & Happiness Meetings, free Happy Hour workouts and more.

HOW OFTEN DO YOU RAISE YOUR RATES?

Before we expanded into our current location in 2018 we decided to never raise a member’s rate as long as that person remains a member. We do raise our rates from time to time as we have to keep up with the rise in expenses. However, even when we do that your rate will remain the same.

WHAT IS YOUR CLASS CANCELLATION POLICY?

Our class sizes range from 8 – 16, so it’s important to cancel your class if you cannot make it. We do understand if life happens so please holler if something comes up like an illness, emergency, etc.

Otherwise, there’s this:

  • Monday – Friday, 9am – 7:30pm class times: Cancel 4 hours prior to the start time
  • Monday – Friday, 5am – 8am class times: Cancel 10 hours prior to start time
  • Saturday, 8am – 11am class times: 10 hours prior to start time

WHAT DO I NEED TO BRING TO CLASSES?

Towels and water are provided. Just bring a water bottle!

WHAT TIME DOES THE STUDIO OPEN?

The studio is open 20 minutes prior to class.

WHERE DO I PARK?

Parking is available on Hampton Avenue and in the small lot next to the studio. Trainers typically park in the first available spot, so feel free to park behind us. Please keep noise to a minimum when you are arriving for an early morning class.

IS THERE A CHANGING ROOM?

Yes, we have two changing rooms. (We do not have showers.)

WHAT IF I LEFT SOMETHING AT THE STUDIO?

Anything left at the studio will be put in the Lost & Found cubby. Please claim your items within two weeks, or they will be disposed of.

HOW LONG ARE CLASSES?

Classes are typically 50 minutes.

WILL CLASS OR SESSIONS BE CANCELED IF THE WEATHER IS BAD?

We typically don’t cancel due to weather, and we try to stay on schedule as much as possible. However, if we do need to cancel, you will receive an email notification from Mindbody at least 30 minutes prior to class. If you aren’t sure, please call. If you aren’t comfortable coming to class, please cancel.

I HAVE QUESTIONS ABOUT MY ACCOUNT OR AM HAVING PROBLEMS SCHEDULING. WHO DO I TALK TO?

Members should email Missy@DFT-STL.com with any questions regarding your Mindbody account or scheduling.

WHAT IF I’M LATE FOR CLASS?

Members are expected to arrive on time. This will allow you to get mentally and physically prepared for a successful session and will help you to avoid any injuries. Sessions begin promptly at the scheduled time. We do understand that occasionally you may be running late. It is your responsibility to get in a full warm-up and to catch up on the explanation of the day’s session without disrupting the group or the coach. Anyone arriving after the group has completed the warm-up may be asked to leave and will forfeit their class.