FAQs

I WANT TO GET STARTED TODAY, WHAT DO I DO?

We believe it is very important to sit down with each and every prospective new member to find out more about your goals, and to tell you more about our training and philosophy. When you join Dragonfly you will be making a commitment to us, and we will be making a commitment to you. Please schedule a free consultation with us to get started.

DO YOU OFFER DROP-INS FOR NON-MEMBERS?

We are a membership-based St. Louis group and personal training studio, but do offer drop-ins and four packs for some of our group classes. Drop-ins are available for Bootcamp for $10. Four packs are available for Beginner Yoga ($39).

DO YOU ACCEPT CLASSPASS?

Yes, we do accept ClassPass clients for a limited number of classes including Beginner Yoga, HITfit Boxing, TRX, Hurricanes and Bootcamp. Please note that a very limited number of spots are available for ClassPass.

WHAT DO I NEED TO BRING?

Towels and water are provided. Just bring a water bottle! (But cups are available if you forget.)

WHAT TIME DOES THE STUDIO OPEN?

The studio is open 20 minutes prior to class.

WHERE DO I PARK?

Parking is available on the street and in the small lot next to the studio. Trainers typically park in the first available spot, so feel free to park behind us. Parking is also available in the business lot across Neosho before 9am and after 4pm. Please keep noise to a minimum when you are arriving for a 6am class, and be aware that Neosho is a one-way street.

IS THERE A CHANGING ROOM?

Yes, you may change in one of our bathrooms. We do not have showers/locker room.

WHAT IF I LEFT SOMETHING AT THE STUDIO?

Anything left at the studio will be put in the Lost & Found cubby.  Please claim your items within two weeks or they will be disposed of.

HOW LONG ARE CLASSES?

Classes are typically 50 minutes.

WHAT IS YOUR CLASS CANCELLATION POLICY?

If you cannot attend a scheduled class, you will need to cancel 4 hours before the start time, or by 8 p.m. the night before if you are signed up for a 6 a.m. class. Late cancels and no shows count as used sessions. ClassPass clients please refer to ClassPass cancelation policy.

WILL CLASS BE CANCELED IF THE WEATHER IS BAD?

We typically don’t cancel classes due to weather and we try to stay on schedule as much as possible. However, if we do need to cancel you will receive an email notification from Mindbody at least 30 minutes prior to class. If you aren’t sure, please call. If you aren’t comfortable coming to class, please cancel.

I HAVE QUESTIONS ABOUT MY ACCOUNT OR I’M HAVING PROBLEMS SCHEDULING. WHO DO I TALK TO?

Members should email missy@dft-stl.com with any questions regarding your Mindbody account or scheduling.

WHAT IS CHECK-IN FOR CHARITY?

Each time you come in for a session, check into Dragonfly Fitness & Training on Facebook and we will donate 50 cents to the selected charity for that quarter for each time you check in. You can also use hashtags to create awareness for the charity and why you are checking in: #dftcheckinforcharity, and there will also be one for the specific charity. Please check out the board or the Check-In for Charity info located to the right of the main entrance.

WHAT IF I’M LATE FOR CLASS?

All members and guests are expected to arrive 5-10 minutes prior to the scheduled class time. This will allow you to get mentally and physically prepared for a successful session and will help you to avoid any injuries. Sessions begin promptly at the scheduled time. We do understand that occasionally you may be running late. It is your responsibility to get in a full warm-up and to catch up on the explanation of the day’s session without disrupting the group or the coach. (Please follow the “Late Warm-Up” that is posted on the board in the studio.) Anyone arriving after the group has completed warm-up may be asked to leave and will forfeit their class.

DO YOU OFFER NUTRITION PROGRAMS?

Yes, we have a Certified Precision Nutrition Level 2 Coach and offer group and individual nutrition coaching programs including
Living Lean Group Coaching, 21-Day IGNITE Program and Individual Nutrition Coaching

DO YOU OFFER PERSONAL TRAINING?

Yes. We offer Form Focus sessions if you are looking to work on something specific, as well as 3-month personal training memberships.